CHC33021 Certificate III in Individual Support (Ageing and Disability)

Graduates typically seek entry-level roles across aged care, home and community care, and disability support settings. The following employment opportunities may be available following the successful completion of this course:

 Disability Support Worker

 Personal Care Support Worker

Aged Care Worker

 Home Care Worker

 Community Support Worker

 Respite Care Worker

Please note completion of this course does not guarantee an employment outcome.

To achieve this qualification, you will need to complete the following units of competency:

CHCCCS031	Provide individualised support
CHCCCS038	Facilitate the empowerment of people receiving support
CHCCCS040	Support independence and wellbeing
CHCCCS041	Recognise healthy body systems
CHCCOM005	Communicate and work in health or community services
CHCDIV001	Work with diverse people
CHCLEG001	Work legally and ethically
HLTINF006	Apply basic principles and practices of infection prevention and control
HLTWHS002	Follow safe work practices for direct client care
CHCAGE011	Provide support to people living with dementia
CHCAGE013	Work effectively in aged care
CHCPAL003	Deliver care services using a palliative approach
CHCDIS011	Contribute to ongoing skills development using a strengths-based approach
CHCDIS012	Support community participation and social inclusion
CHCDIS020	Work effectively in disability

(Please note that practical placement is a mandatory component of the course completion and may be impacted by COVID or other infectious outbreaks. Rest assured we will inform you of any changes to your placement and work with you to complete your mandatory placement)

Units are subject to change at any time at Aged Care Training Services’ discretion. 

This course is a blended delivery model and includes:

• Virtual classroom training delivered via Zoom. You are required to attend set classes every week. 2-days virtual face-to-face training sessions per week, depending on your schedule. We have multiple schedules available to suit you, including day classes (9.30am – 2.30pm) and night classes (6.00pm – 9.00pm).
• In-person 2-day Clinical Practice Workshops.
• Practical Placement (120 hours). Yes, we organise this for you!
• Self-paced learning (16 hours per week) including completion of assignments.

You can call us on 1300 785 802 to find out more about the course requirements or download our brochure here.

(Please note that practical placement is a mandatory component of achieving this qualification. In the event that COVID restrictions are enforced or government directives prohibit student placement in workplaces such as aged care facilities your course will take longer to achieve)

Duration

This course will be approximately 12 months in duration depending on prior experience, Credit Transfers and the individual needs of the learner.

We provide you with;

• Comprehensive course materials and learning resources
• Live virtual classroom training delivered via Zoom
• Access to our online Learning Management System (LMS)
• Ongoing support from experienced trainers and Student Support staff
• One-on-one support sessions where required
• Placement coordination support – we organise your practical placement for you
• Two-day in-person Workshop
• Personalised support throughout your learning journey
• Access to Student Support team for assistance

Practical Placement

Practical placement is a compulsory component of this qualification.
A minimum of 120 hours of placement must be successfully completed to achieve CHC33021 Certificate III in Individual Support (Ageing and Disability).

Placement provides the opportunity to apply your skills and knowledge in a real workplace setting under supervision.

Placement Arrangements

Aged Care Training Services will organise your placement with an appropriate host employer. We aim to arrange placement in a setting aligned with your vocational pathway and, where possible, within reasonable travelling distance of your residence. Placement locations cannot be guaranteed.

Placement Attire Requirements

Students are required to wear professional attire in accordance with the requirements of their allocated placement facility. Requirements may vary between workplaces but typically include:

• A black scrub top or polo shirt
• Black scrub pants or appropriate work pants
• Closed, non-slip shoes

Students are responsible for supplying their own placement attire and any additional items required by the host employer.

Mandatory Requirements

Prior to commencing practical placement, students must obtain:

• A valid National Police Check (at the student’s own cost)
• If required by the host employer, an NDIS Worker Screening Clearance (at the student’s own cost).

Students are responsible for ensuring these checks are current and valid prior to placement commencement.

NDIS Worker Screening

Where required by the host employer, students must obtain an NDIS Worker Screening Clearance prior to commencing placement.

Students undertaking placement with registered NDIS providers in risk-assessed roles must hold a valid NDIS Clearance. Clearances are valid for five years unless surrendered or revoked.

Placement Disruptions

Placement availability is subject to host employer requirements and external factors. In the event of unforeseen circumstances (including public health directives), placement may be delayed or temporarily suspended. ACTS will work with students and host employers to reschedule placement where possible.

Entry Requirements

PREREQUISITE: ESSENTIAL
There are no prerequisites to gain entry into CHC33021 Certificate III in Individual Support (Ageing and Disability)

PREREQUISITE: DESIRABLE

For entry into this course you will require adequate language, literacy and numeracy (LLN) skills in English that allow you to read and interpret information, understand training, demonstrate leadership skills as well as provide and follow clear instructions, and prepare written assignments and documents for assessment. An LLN assessment is conducted prior to enrolment to determine suitability and identify any additional support that may be required.

ENTRY REQUIREMENTS

Placement Requirements
Prior to commencing practical placement, students must:

• Obtain a valid National Police Check (at the student’s own cost)
• Obtain an NDIS Woker Screening Clearance where required (at the student’s own cost)
• Be able to meet the inherent requirements of placement, including manual handling and personal care tasks.

Technology Requirements (Virtual Delivery)
As this course is delivered virtually, students must have access to a computer or laptop, reliable internet, and a working camera and microphone. Students are expected to work independently, attend scheduled virtual sessions, and participate actively in training.

We encourage people with disabilities to apply.

Language, Literacy and Numeracy (LLN)

To support student success, all applicants complete a Language, Literacy and Numeracy (LLN) assessment prior to enrolment.

The LLN assessment helps us determine course suitability and identify any additional support that may be required to assist you in successfully completing your qualification.

Course Locations

Aged Care Training Services delivers nationally recognised training across New South Wales on a Fee For Service basis, providing students throughout the state with access to flexible training options.

We are also approved to deliver NSW Government-subsidised training under the Smart and Skilled program in the following regions:

• Central Coast
• Newcastle & Lake Macquarie
• Hunter Valley
• Riverina

Please note: All available NSW Government-funded training places have currently been filled. Future subsidised enrolments are subject to funding availability, student eligibility and approved delivery locations.

Contact our team to discuss Fee For Service enrolment options or register your interest in future government-funded training opportunities.

NSW Smart & Skilled

Aged Care Training Services has now filled all available NSW Government-funded training places, including NSW Fee-Free places.

We are currently unable to offer any government-subsidised or fee-free enrolments under the NSW Smart and Skilled program.

Students interested in future government-funded training opportunities are welcome to contact our team to register their interest. Future availability is subject to NSW Government funding allocations and eligibility requirements.

Fee For Service Training

Ready to start your training? You don’t need to wait for government funding.

Aged Care Training Services continues to offer nationally recognised training in NSW through our Fee For Service enrolment options.

Fee For Service training allows students to enrol without relying on the availability of government-subsidised places, provided they meet the course entry requirements.

Course Fees (NSW)

The following tuition fees apply to Fee For Service enrolments:

• Concession Card Holders: $2600
• Non-Concession: $3500

Flexible payment plans are available to help students spread the cost of their training via weekly instalments across 6 months.

Concession Eligibility

Concession rates are available to eligible students who hold a valid Commonwealth concession card at the time of enrolment. Evidence of eligibility is required.

Important Information

• Fees are payable under a Fee For Service arrangement.
• Government subsidies are not currently available through Aged Care Training Services in NSW.
• All students must meet applicable course entry and placement requirements.
• Students with disabilities are encouraged to apply.

Ready to Get Started?

Don’t put your training goals on hold while waiting for government funding.

Our Enrolment Consultants will discuss your training options, assess your suitability for the course, confirm applicable fees and guide you through the enrolment process.

Contact us today to discuss your enrolment options and take the next step towards a career in aged care.

ACTS will support you all the way as you enrol into the right NSW Government subsisted training program. 

ACTS follows the following process for enrolling a student in a NSW Government subsidised course under Smart and Skilled. 

1. Step 1: Contact ACTS to discuss the qualification, career pathways, entry requirements and delivery structure to determine course suitability. 
2. Step 2: ACTS conducts a preliminary Smart and Skilled eligibility assessment. If suitable, you will be booked into an Induction session to proceed with a formal application.
3. Step 3: Induction & Formal Application. During induction, you will:
   • Complete an application form
   • Sign a Consent Form authorising ACTS to verify your details with the NSW Government.
   • Complete your LLN assessment
   • Provide evidence of Smart and Skilled eligibility
   • Advise if you intend to apply for Credit Transfer (CT) or Recognition of Prior Learning (RPL).
   • You must provide or create a Unique Student Identifier (USI) prior to enrolment, or give ACTS permission to assist you in obtaining one. USI website
4. Step 4: Once you have returned your Consent Form we will validate eligibility and generate the fees chargeable (factoring in any Credit Transfer or Recognition of Prior Learning), subsidies and loading via the Smart and Skilled Provider Calculator. You will be provided with Course Fees Agreement for your review and approval. 
5. Step 5: ACTS will enrol you into the course and generate a Notification of Enrolment Report. Successful Notification of Enrolment will result in the issuing of a Commitment ID (your NSW Smart and Skilled student ID).
   At this stage it is official – congratulations! You will receive a copy of your Notification of Enrolment and a welcome letter.   
6. Step 6: Attend LMS onboarding and commence your course. You need to start your course within 28 days of the date of your Notification of Enrolment. 

Unique Student Identifier (USI)

A Unique Student Identifier (USI) is required for all nationally recognised training in Australia.

The USI creates a secure online record of your vocational education and training achievements from 1 January 2015 onwards.

You must hold a valid USI prior to enrolment. If you are unsure whether you already have a USI, you are encouraged to check before creating a new one at: https://www.usi.gov.au/

How to create a USI 

Before you start the process you will need to have access to one or more forms of acceptable identification. This includes: 

• Australian passport 
• non-Australian passport (with Australian visa) 
• Australian birth certificate 
• Australian driver’s licence 
• Medicare card 
• certificate of registration by descent 
• Centrelink concession cards 
• citizenship certificate 
• ImmiCard 

 If you are in Australia and need to obtain a Unique Student Identifier (USI), here’s the process: 

1. Visit the USI Website: Go to the official USI website at https://www.usi.gov.au/. 
2. Get your USI:  On the website, you will find an option to get your USI. Click on it and follow the prompts to provide the necessary information. 
3. Create USI: Once you have accepted the terms and conditions you will be prompted to Create an account: 
4. Verify Your Identity: You will need to have certain identification documents on hand to verify your identity. The types of documents required may include a driver’s license, passport, Medicare card, or other forms of identification. Follow the instructions on the website to complete the identity verification process. 
5. Complete the Registration: Once your identity is verified, you can complete the registration process by providing additional details such as your contact information and other relevant details. 
6. Receive Your USI: After successfully completing the registration, you will be issued a Unique Student Identifier (USI). Make sure to keep this number safe, as you will need it for any future vocational education and training in Australia. 

It’s important to note that the process may be subject to updates or changes, so it’s advisable to visit the official USI website or contact their support for the most current and accurate information. 

 Permissions to access your USI 

As you are enrolling in subsidised training, you must provide ACTS and the NSW Department with permission to access your USI transcript. Access must be granted prior to enrolment being finalised.

Providing USI Transcript Access 

To provide access for registered training organisations to view your USI transcript: 

1. Navigate to the Student login area of USI portal via: https://portal.usi.gov.au/student 
2. Read and Agree to the Terms and Conditions and click next 
3. Login using either your USI or the Email address used when creating your USI.
4. Click on Provide your USI. 
5. Scroll Down to SET UP ACCESS TO YOUR USI ACCOUNT / PERMISSIONS 
6. Click on Add Organisation 
7. Type “Aged Care Training Services” into the Organisational Name field and Click Search  
8. Century Group Pty Ltd will be displayed in the results. Click Add 
9. Select View VET Transcript permission and set the expiry date for at least 3 months and click Save 

If done successfully, a message will be displayed stating The Organisation has been successfully added to your Permission list. 

Recognition of Prior Learning (RPL)

Recognition of Prior Learning (RPL) is an assessment process that recognises skills and knowledge gained through:

• Paid or unpaid employment
• Volunteer work
• Life experience
• Informal training
• Professional development

Your existing skills and experience will be assessed against the requirements of the qualification or individual units of competency.

If you can demonstrate that you already meet the required competency standards, you may be granted RPL. Where gaps are identified, you may be required to complete additional training and/or assessment to achieve competency.

If RPL is granted for specific units, you will not be required to complete formal training and assessment for those units.

RPL may reduce the amount of training required and, where applicable, may result in a reduction of course fees.

Credit Transfer

ACTS provides Credit Transfer for units of competency or modules that have been previously completed, unless licensing or regulatory requirements prevent this.

Credit Transfer will be granted where supported by:

• AQF certification documentation issued by another RTO or authorised issuing organisation; or
• An authenticated VET transcript issued by the USI Registrar

Eligibility for Credit Transfer is determined by mapping previously completed units against the units within your chosen qualification. Where an equivalent unit is identified, Credit Transfer will be applied and you will not be required to complete that unit again.

There is no fee for applying for Credit Transfer. Approved Credit Transfers will result in a reduction of course fees, where applicable.

Making the decision to defer from your course is significant and we understand that life can throw unexpected challenges your way. At Aged Care Training Services, we’re here to support you every step of the way.  

 If you’re contemplating a deferral, we encourage you to explore the various support options available to you before making a final decision. 

• We offer the flexibility to switch between schedules, allowing you to find a schedule that may better align with your current situation. 
• Struggling with course material? Our experienced trainers can provide one-on-one support to help you navigate challenges, clarify concepts, and get back on track. 

A deferral can be a temporary pause of up to 6 months duration, to overcome challenges and return with a renewed focus. 

 The process: 

1. Submit the Online Request to Defer Form: Complete the deferral form on our website. 
2. Written Request to Defer via email: Alternatively, submit a written request via email specifying the following- 
   • Name 
   • Course 
   • The date of deferral  
   • The date you intend to return to your course. 
   • The reason for deferral 

Our Student Engagement team will stay in touch with you, checking in about one month before your expected return date to discuss your return to study. 

We understand that there can be personal and life circumstances where students need to discontinue their studies. If this is your situation, please follow the process below.  

Before making this decision, however, we urge you to consider if there is anything we could do or support we could provide that could help you complete the course rather than discontinue your studies.   

Embarking on your qualification journey involves navigating challenges, and we’re here to provide support through it all. If you are experiencing barriers regarding any aspect of your training delivery, we encourage you to reach out to our General Manager, who is prepared to engage in open discussions, address your concerns, and collaboratively explore resolutions tailored to your needs. Whether you encounter challenges with our training delivery, face difficulties with the assessment strategy, or experience any concerns with your assigned trainer, we understand that difficulties may arise.   

Your success remains our priority, and we are committed to facilitating a training journey that aligns with your goals- this includes addressing any concerns related to the training and assessment delivery you may have.  

Withdrawal Process:  

1. Submit the Online Discontinuing Studies/Withdrawal Form: Complete the withdrawal form on our website. 
2. Written Request via email: Alternatively, submit a written request via email specifying the following- 
   • Name 
   • Course 
   • The date training will end 
   • The reason for withdrawal 
3. Upon confirmation that the withdrawal is approved we will:
   • Mark outstanding training and assessment activities. All submitted activities and assessments that are to be marked will be actioned and results actioned accordingly. 
   • Updated Training Plan: Your training plan will be updated to reflect changes, and you will receive a copy for your records. 
   • Statement of Attainment: Issuance of a Statement of Attainment for competent units of competency (This will be issued within 30 days.) 
   • Issue refund for units that have not yet started: A full refund for any units that have not started. (calculated as per the refund policy and procedure) 

All training is delivered by us! We do not have third parties delivering on our behalf.

We are an approved Registered Training Organisation RTO 6127. http://training.gov.au/Organisation/Details/6127

Our legal name is Century Group Pty Ltd. We trade under the names of Arrow Training Services as well as Aged Care Training Services.

We are responsible for the quality of the training and assessment you receive and all compliance. We are also responsible for the issuance of the AQF certification documentation (Your qualification!) We are committed to delivering a training experience worth talking about! (in a good way of course)

If at any point time you are not satisfied with us, please feel free to Contact Us for assistance.

CHC33021 Certificate III in Individual Support (Ageing and Disability) is a nationally recognised qualification and an industry endorsed program which has been created to provide training for people who are eager to gain employment as an aged care support worker.

During your learning journey, you will benefit from extensive support provided by the ACTS team throughout every stage.

Your trainer acts as your main contact point and is easily accessible during scheduled class sessions. Moreover, beyond class hours, you have the flexibility to arrange one-on-one appointments either directly with your trainer or through the Learning Management System (LMS) to receive personalised assistance with assessments or additional guidance.

The Student Engagement Team is available to assist you with navigating the LMS, update you on your course progress, help with any timetable questions or changes and address any non-academic queries you may encounter.

In the event you are going to be absent please advise Student Engagement as soon as possible.

When you are ready to embark on your placement, the dedicated Placement Coordinator will assist you in preparing all necessary documentation, organizing your placement, and ensuring you receive adequate support throughout this period.

Our Student Engagement team contact hours are 8.30am – 5.00pm (AEST), Monday – Friday.

Our Student Support Consultants can be contacted on:

• 1300 785 802 (selecting option #2).
• Email studentsupport@agedcaretrainingservices.com.au

You may find a time when you don’t agree with an assessment decision, the way training has been conducted or any aspect of our business. 

You may wish to lodge a complaint or appeal a decision and that’s OK! We are here to help support you through this process. 

NSW Smart and Skilled Consumer Protection Policy 

As a student, you’re covered by Smart and Skilled consumer protection measures. See the Smart and Skilled website for more information.  

As the first step, you’re encouraged to speak to ACTS about any issues or concerns about your training with your Smart and Skilled program. You can contact our consumer protection officer who can help you with your concerns. 

You can also contact the Smart and Skilled customer support centre to seek assistance, ask for advice, make a complaint or provide feedback. 

NSW Smart and Skilled Complaints Contact Information: 

Phone: 13 28 11 / 1300 772 104 

Email: SmartandSkilled.Enquiries@det.nsw.edu.au 

Smart and Skilled online enquiry and feedback form