WA CHC33021 Certificate III in Individual Support (Ageing and Disability)2025-01-24T11:43:52+00:00
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CHC33021 Certificate III in Individual Support (Ageing and Disability)

Our nationally recognised CHC33021 Certificate III in Individual Support (Ageing and Disability) is the perfect qualification for people who have a passion for supporting the elderly, or those with a disability, to reach their full potential.

Start a career in the disability and/or aged care industry- whether you imagine working in an Aged Care Facility in Home and Community Care, or you could work in disability, such as in the NDIS workforce, or any other organisations that provide support and care to the disabled.

Upon completion, you will be job ready and equipped with the knowledge and skills to follow an individualised plan to provide support to people who require care.

DOWNLOAD COURSE BROCHURE

The following employment opportunities may be available following the successful completion of this course:

 Disability Support Worker

 Personal Care Support Worker

 Accommodation Support Worker

 Food Service Worker (Aged Care)

 Respite Care Worker

 Personal Care Giver

Please note completion of this course does not guarantee an employment outcome.

To achieve this qualification, you will need to complete the following units of competency:

CHCCCS031 Provide individualised support
CHCCCS038 Facilitate the empowerment of people receiving support
CHCCCS040 Support independence and wellbeing
CHCCCS041 Recognise healthy body systems
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
HLTINF006 Apply basic principles and practices of infection prevention and control
HLTWHS002 Follow safe work practices for direct client care
CHCAGE011 Provide support to people living with dementia
CHCAGE013 Work effectively in aged care
CHCPAL003 Deliver care services using a palliative approach
CHCDIS011 Contribute to ongoing skills development using a strengths-based approach
CHCDIS012 Support community participation and social inclusion
CHCDIS020 Work effectively in disability

(Please note that practical placement is a mandatory component of the course completion and may be impacted by COVID or other infectious outbreaks. Rest assured we will inform you of any changes to your placement and work with you to complete your mandatory placement)

Units are subject to change at any time at Aged Care Training Services’ discretion. 

Duration

This course will be approximately 12 months in duration depending on prior experience, Credit Transfers and the individual needs of learners.

Delivery Mode

This course is delivered via a combination of;

  • Scheduled face-to-face training (9.00am – 5.00pm)
  • 16 hours per week of self-paced flexible learning including completion of assignments
  • 1:1 coaching to provide all the support you need
  • 120 hours of mandatory practical placement, depending on prior skills and knowledge. Yes, we can organise placement for you! Please note COVID-19 vaccination is mandatory for Practical Placement.

You can call us on 1300 785 802 to find out more about the course requirements or download our brochure here.

(Please note that practical placement is a mandatory component of achieving this qualification. In the event that COVID restrictions are enforced or government directives prohibit student placement in workplaces such as aged care facilities your course will take longer to achieve)

We provide you with;

  • Ongoing trainer support via phone and email
  • Course materials and resources
  • Information about Accreditation Standards
  • Polo shirt and name badge

Practical Placement is an important part of your course – 120 hours of practical placement is required to achieve your qualification.
It is a great opportunity to put all your knowledge into action and showcase your skills to a prospective employer.

We arrange your placement for you! We always aim to organise placement for you in a workplace that is aligned with your individual needs and aspirations and if possible conveniently located.

When individuals are undertaking placement they must wear a student uniform at all times. You will be required to dress in the attire as directed by the facility where the complete practical placement. We provide all learners with an ACTS polo shirt and name badge. Any requirements over and above this (such as pants and shoes), you will be required to organise for yourself and is not provided to you by ACTS.

Where required by the employer, students must undergo an NDIS check prior to placement. All students starting work for registered NDIS providers in certain types of roles, called risk-assessed roles will need an NDIS Clearance before they can start work. An NDIS Clearance is valid for 5 years from the date of the notice unless it is surrendered or revoked.

Further information

  1. In the event a replacement polo shirt is required, a fee of $30 will be charged.
  2. Please note: Due to the current Coronavirus pandemic, ACTS cannot guarantee ongoing placement if a COVID outbreak occurs in the facility where practical placement has been organised. All efforts will be made to keep you up to date on when placement can again occur, once the facility provides ACTS with the ‘all clear’ and resumes taking student placements.

Entry Requirements

There are no prerequisites to gain entry into CHC33021 Certificate III in Individual Support (Ageing and Disability), however; please note you must:

  • Undertake a Language, Literacy and Numeracy (LLN) assessment so that the appropriate academic support can be provided and/or sourced.
  • Have a laptop computer and basic digital literacy
  • Be physically fit to undertake practical placement
  • Meet the National Police Check criteria (students must provide their own Police Check and NDIS clearance)
  • Be fully COVID-19 vaccinated before attending placement.

To ensure we meet your learning needs we will conduct an LLN before you enrol.

No need to be discouraged about this as the LLN is a great tool to allow us to identify any extra support you may require.

Course Delivery

This course is delivered via a combination of;

  • Scheduled face-to-face training (9.00am – 5.00pm)
  • 16 hours per week of self-paced flexible learning including completion of assignments
  • 1:1 coaching to provide all the support you need
  • 120 hours of mandatory practical placement, depending on prior skills and knowledge. Yes, we can organise placement for you! Please note COVID-19 vaccination is mandatory for Practical Placement.

Course Locations

We are currently delivering the course in the following locations. You will be required to attend our training facility as the program is conducted face-to-face.

  • Armadale
  • Joondalup
  • Rockingham

Course Fees & Government Funding

Jobs & Skills WA will guarantee eligible students a subsidised training place in State priority courses. It’s a new way to ensure more people are better equipped with the skills WA needs. Funding is available for Certificate III in Individual Support under the WA Participation – Work Readiness program.

How many courses can an eligible individual do?

There are no restrictions on the number of qualifications that an individual student can undertake. However, approval must be sought for students engaging in more than one qualification at the same time prior to training taking place.

Proof of Eligibility

For proof of eligibility you will need to provide prior to the commencement of training, evidence of citizenship or residency. Evidence could include:

  • An Australian birth certificate; or
  • A current Australian passport; or
  • A current New Zealand passport; or
  • A Naturalisation certificate; or
  • A green Medicare card

Who is eligible?

You are eligible for a guaranteed training place if you have left school and are:

  • An Australian citizen; or
  • A permanent visa holder; or
  • Unemployed, or underemployed (works less than 20 hours per week): or
  • Holders of a sub-class 300, 309, 444, 461, 785, 790, or 820 visa;
  • Secondary holders of a temporary visa of sub-class 188, 457, 482, 489, 491 or 494 visa;
  • Holders of a Bridging Visa E (subclasses 050 and 051) where the visa holder has made a valid application for a visa of subclass 785 or 790;
  • Ukraine citizens who are holders of a visa sub-class 449 or 786;
  • Afghan citizens who are holders of a visa sub-class 449; and
  • Holders of a bridging visa who are eligible to work, and who have made a valid application for a subclass 866.
  • Must be at least 15 years old;
  • If under 18 years of age, you must have a Department of Education (DoE) Notice of Arrangement (please contact our office for further information regarding this requirement).

Under Jobs & Skills WA:

  • There is no upper age limit
  • There are no restrictions based on your previous level of awarded qualification; however, you will need to meet any course entry requirements

This is a Jobs and Skills WA course subsidised by the Department of Training and Workforce Development subject to eligibility requirements. Century Group Pty Ltd TOID 6127 trading as Aged Care Training Services. We encourage people from diverse backgrounds and disabilities to apply. Completion of this course does not guarantee an employment outcome.

Unique Student Identifier (USI) 

The USI is a 10 digit alphanumeric number that you create through usi.gov.au website. The purpose of the USI is to consolidate all nationally recognised training and assessment that you have undertaken since 01/01/2015. The USI is an individual number, specific only to you and will stay with you for life. 

Not sure if you have one? 

If you have undertaken nationally recognised training since 01/01/2015, unless you have been exempt to holding one, you likely have one created. If unsure, you can Find your USI by providing your Email Address or your Mobile Number, answering some questions and providing some personal details or providing personal details and an identification document. 

If you are unsure if you have a USI, first check to see if you have one before creating. 

If you require assistance locating your USI, please call Emergency Australia on 1300 857 918. 

How to create a USI 

Before you start the process you will need to have access to one or more forms of acceptable identification. This includes: 

  • Australian passport 
  • non-Australian passport (with Australian visa) 
  • Australian birth certificate 
  • Australian driver’s licence 
  • Medicare card 
  • certificate of registration by descent 
  • Centrelink concession cards 
  • citizenship certificate 
  • ImmiCard 

 If you are in Australia and need to obtain a Unique Student Identifier (USI), here’s the process: 

  1. Visit the USI Website: Go to the official USI website at https://www.usi.gov.au/. 
  2. Get your USI:  On the website, you will find an option to get your USI. Click on it and follow the prompts to provide the necessary information. 
  3. Create USI: Once you have accepted the terms and conditions you will be prompted to Create an account: 
  4. Verify Your Identity: You will need to have certain identification documents on hand to verify your identity. The types of documents required may include a driver’s license, passport, Medicare card, or other forms of identification. Follow the instructions on the website to complete the identity verification process. 
  5. Complete the Registration: Once your identity is verified, you can complete the registration process by providing additional details such as your contact information and other relevant details. 
  6. Receive Your USI: After successfully completing the registration, you will be issued a Unique Student Identifier (USI). Make sure to keep this number safe, as you will need it for any future vocational education and training in Australia. 

It’s important to note that the process may be subject to updates or changes, so it’s advisable to visit the official USI website or contact their support for the most current and accurate information. 

 Permissions to access your USI 

As you are applying for subsidised training, you will need to set your USI permissions to allow ACTS access to your USI record. 

Providing USI Transcript Access 

To provide access for registered training organisations to view your USI transcript: 

  1. Navigate to the Student login area of USI portal via: https://portal.usi.gov.au/student 
  2. Read and Agree to the Terms and Conditions and click next 
  3. Login using either your USI or the Email address used when creating your USI.
  4. Click on Provide your USI. 
  5. Scroll Down to SET UP ACCESS TO YOUR USI ACCOUNT / PERMISSIONS 
  6. Click on Add Organisation 
  7. Type “Aged Care Training Services” into the Organisational Name field and Click Search  
  8. Century Group Pty Ltd will be displayed in the results. Click Add 
  9. Select View VET Transcript permission and set the expiry date for at least 3 months and click Save 

If done successfully, a message will be displayed stating The Organisation has been successfully added to your Permission list. 

Recognition of Prior Learning is the acknowledgment of any skills or knowledge you have obtained outside of the formal education and training system. 

We look at skills or knowledge you may have obtained through life and work experience, paid or unpaid work as well as skills you may have gained through your interests and hobbies. 

We take what you have accomplished throughout your life and compare it to the qualification or unit/s in which you are enrolled. If we find that your current skills and knowledge cover the required competencies, then brilliant – we will issue you your qualification. If we find that there are some gaps in your skills and knowledge you may need to complete some additional training to get you up to speed. 

This means that you may not need to complete formal training and assessment for qualifications or unit/s that you have been granted RPL for, how good is that? 

The beautiful thing about RPL is that: 

  •  You won’t need training for the skills and knowledge you already have, therefore the amount of formal training session you attend may be reduced 
  • You may be qualified quicker as the time taken to complete your qualification may be shortened 
  • You won’t ever have to utter the words ‘But I already know this’ to your trainer as they will have determined what you know and can move you onto new and exciting stuff. 

Credit Transfers

We accept and provide credit to learners for units of competency and/or modules (unless licensing or regulatory requirements prevent this) where evidenced by the below: 

  • AQF certification documentation issued by any other RTO or AQF authorised issuing organisation; or 
  • Authenticated VET transcripts issued by the USI Registrar 

We will determine eligibility for Credit Transfer by mapping the unit/s covered in the already acquired Qualification or Statement of Attainment with the unit/s included in your chosen qualification. Where a direct correlation exists a Credit Transfer will be granted. This will mean that you will be exempt from completing that unit/s. 

The process for applying for Credit Transfer is as simple as presenting us with your original Qualification and/or your Statement of Attainment, so that we can verify and take a copy for your learner records. 

There is no charge for the application of credit transfer and there will be a reduction in course fees. 

Making the decision to defer from your course is significant and we understand that life can throw unexpected challenges your way. At Aged Care Training Services, we’re here to support you every step of the way.  

 If you’re contemplating a deferral, we encourage you to explore the various support options available to you before making a final decision. 

  • We offer the flexibility to switch between schedules, allowing you to find a schedule that may better align with your current situation. 
  • Struggling with course material? Our experienced trainers can provide one-on-one support to help you navigate challenges, clarify concepts, and get back on track. 

A deferral can be a temporary pause of up to 6 months duration, to overcome challenges and return with a renewed focus. 

 The process: 

  1. Submit the Online Request to Defer Form: Complete the deferral form on our website. 
  2. Written Request to Defer via email: Alternatively, submit a written request via email specifying the following- 
    • Name 
    • Course 
    • The date of deferral  
    • The date you intend to return to your course. 
    • The reason for deferral 

Our Student Engagement team will stay in touch with you, checking in about one month before your expected return date to discuss your return to study. 

We understand that there can be personal and life circumstances where students need to discontinue their studies. If this is your situation, please follow the process below.  

Before making this decision, however, we urge you to consider if there is anything we could do or support we could provide that could help you complete the course rather than discontinue your studies.   

Embarking on your qualification journey involves navigating challenges, and we’re here to provide support through it all. If you are experiencing barriers regarding any aspect of your training delivery, we encourage you to reach out to our General Manager, who is prepared to engage in open discussions, address your concerns, and collaboratively explore resolutions tailored to your needs. Whether you encounter challenges with our training delivery, face difficulties with the assessment strategy, or experience any concerns with your assigned trainer, we understand that difficulties may arise.   

Your success remains our priority, and we are committed to facilitating a training journey that aligns with your goals- this includes addressing any concerns related to the training and assessment delivery you may have.  

Withdrawal Process: 

  1. Submit the Online Discontinuing Studies/Withdrawal Form: Complete the withdrawal form on our website. 
  2. Written Request via email: Alternatively, submit a written request via email specifying the following- 
    • Name 
    • Course 
    • The date training will end 
    • The reason for withdrawal 
  3. Upon confirmation that the withdrawal is approved we will:
    • Mark outstanding training and assessment activities. All submitted activities and assessments that are to be marked will be actioned and results actioned accordingly. 
    • Updated Training Plan: Your training plan will be updated to reflect changes, and you will receive a copy for your records. 
    • Statement of Attainment: Issuance of a Statement of Attainment for competent units of competency (This will be issued within 30 days.) 
    • Issue refund for units that have not yet started: A full refund for any units that have not started. (calculated as per the refund policy and procedure) 

All training is delivered by us! We do not have third parties delivering on our behalf.

We are an approved Registered Training Organisation. Our RTO # is 6127. http://training.gov.au/Organisation/Details/6127

Our legal name is Century Group Pty Ltd. We trade under the names of Arrow Training Services as well as Aged Care Training Services.

We are responsible for the quality of the training and assessment you receive and all compliance. We are also responsible for the issuance of the AQF certification documentation (Your qualification!) We are committed to delivering a training experience worth talking about! (in a good way of course)

If at any point time you are not satisfied with us, please feel free to Contact Us for assistance.

CHC33012 Certificate III in Individual Support (Ageing and Disability) is a nationally recognised qualification and an industry endorsed program which has been created to provide training for people who are eager to gain employment as an aged care support worker.

During your learning journey, you will benefit from extensive support provided by the ACTS team throughout every stage.

Your trainer acts as your main contact point and is easily accessible during scheduled class sessions. Moreover, beyond class hours, you have the flexibility to arrange one-on-one appointments either directly with your trainer or through the Learning Management System (LMS) to receive personalised assistance with assessments or additional guidance.

The Student Engagement Team is available to assist you with navigating the LMS, update you on your course progress, help with any timetable questions or changes and address any non-academic queries you may encounter.

In the event you are going to be absent please advise Student Engagement as soon as possible.

When you are ready to embark on your placement, the dedicated Placement Coordinator will assist you in preparing all necessary documentation, organizing your placement, and ensuring you receive adequate support throughout this period.

Our Student Engagement team contact hours are 8.30am – 5.00pm (AEST), Monday – Friday.

Our Student Support Consultants can be contacted on:

This is a Jobs and Skills WA course subsidised by the Department of Training and Workforce Development subject to eligibility requirements. Century Group Pty Ltd TOID 6127 trading as Aged Care Training Services. We encourage people from diverse backgrounds and disabilities to apply. Completion of this course does not guarantee an employment outcome.