VIC CHC43015 Certificate IV in Ageing Support2024-02-14T10:37:59+00:00
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CHC43015 Certificate IV in Ageing Support

Course description

This qualification reflects the role of support workers who complete specialised tasks and functions in aged services; either in residential, home or community based environments. Workers will take responsibility for their own outputs within defined organisation guidelines and maintain quality service delivery through the development, facilitation and review of individualised service planning and delivery.

Is this course right for me?

Are you looking to launch your career as a carer in the aged care industry in either an aged care facility of a home and community environment?

Are you dreaming of a meaningful career?

 Are you passionate about aged care?

 Do you want to work in a sector that is rapidly growing and the demand for skilled workers is high?

 Do you want a career that has flexible hours?

Then the Aged Care sector needs YOU!

The aged care industry needs people that are passionate about making a difference to the lives

of others, have patience, empathy, and a ‘can do’ attitude. Aged Care is more than just a job;

it’s a commitment to care, love, nurture and enrich the lives of our ageing population.

Over and above the offer of a rewarding and fulfilling career where you will make a difference

in people’s lives, the aged care industry is a smart choice in terms of employment. Aged care facilities, home and community care providers and other Aged Care services are always searching for carers and support workers. Skilled staff are in high demand and as the sector grows the number of job vacancies is set to increase. 

The following employment opportunities may be available following the successful completion of this course;

 Personal Care Worker

 Aged Care Worker

 Care Service Employee

 Care Team Leader

 Community Care Worker

 Personal Care Assistant

Please note completion of this course does not guarantee an employment outcome.

Learning and assessment occurs in two distinct phases. The first phase includes virtual classroom learning, self-paced learning  and theory-based assessment. This is followed by the practical placement phase where skills and knowledge are applied and practiced and work-based assessment occurs. Relationships with practical placement partners are established and managed by Aged Care Training Services.

We have developed a variety of assessment tools and tasks, which help to gather evidence relevant to the units of competency.  Examples of evidence may include written responses, practical demonstrations, case studies and workplace observations.

Phase 1

 Learning is scheduled as virtual face to face training sessions, with self-paced activities and completion of assignments scheduled in between classes. Training sessions will include theoretical learning as well as skills-based learning using simulated scenarios. Learners will also have the opportunity to visit a workplace to put their learning into context. Self-paced learning will include additional reading (pre and post sessions) and research and assigned learning activities.

 The assessment in phase 1 includes written response knowledge-based assessment at the end of each cluster.

Phase 2

 Learning in phase 2 occurs in the workplace through the completion of day-to-day practical work tasks under the guidance and supervision of a nominated workplace supervisor during practical placement. Learners will also complete a workplace journal that includes assigned tasks and reflective activities to consolidate their learning practice and provide the assessor with supplementary evidence of the learner’s competency.

 Workplace observation assessments will occur during scheduled visits to the workplace/ aged care facility by the assessor during phase 2 when an individual is ready to be assessed. The assessor will also gather feedback from the nominated workplace supervisor at the end of phase 2.

The Below units have been selected with industry consultation and provide a full range of competencies required when providing support to the aging. Units are subject to change at any time at Aged Care Training Services discretion. 

CHCDIV001  Work with diverse people

HLTWHS002 Follow safe work practices for direct client care

CHCCCS011 Meet personal support needs

CHCCCS025 Support relationships with carers and families

HLTAAP001 Recognise healthy body systems

HLTAAP002 Confirm physical health status

CHCCCS023 Support independence and wellbeing

CHCCCS006 Facilitate individual service planning and delivery

CHCAGE005 Provide support to people living with dementia

CHCPAL001 Deliver care services using a palliative approach

CHCLEG003  Manage legal and ethical compliance

CHCAGE004 Implement interventions with older people at risk

CHCADV001 Facilitate the interests and rights of clients

CHCAGE001  Facilitate the empowerment of older people

CHCAGE003 Coordinate services for older people

CHCPRP001 Develop and maintain networks and collaborative partnerships

CHCDIS003 Support community participation and social inclusion

CHCDIS007 Facilitate the empowerment of people with disability

(Please note that practical placement is a mandatory component of the course completion and may be impacted by COVID or other infectious outbreaks. Rest assured we will inform you of any changes to your placement and work with you to complete your mandatory placement)

This course is delivered via a combination of-

Virtual Face to Face Training Sessions 2 days per week, classes held 9.30am – 3.30pm

16 hours per week of self-paced flexible learning including completion of assignments

1:1 coaching to provide all the support you need

160 hours of mandatory practical placement

(Please note that practical placement is a mandatory component of achieving this qualification. In the event that COVID restrictions are enforced or government directives prohibit student placement in workplaces such as aged care facilities your course will take longer to achieve)


This course will be approximately 12 months in duration depending on, prior experience, Credit Transfers and individual needs of the learners.

(Please note that practical placement is a mandatory component of the course completion and may be impacted by COVID or other infectious outbreaks. Rest assured we will inform you of any changes to your placement and work with you to complete your mandatory placement)

We provide you with;

Ongoing trainer support by phone and email via virtual/online staff

Course materials and resources

Polo shirt and name badge

Placement Police Check

Practical Placement is an important part of your course- 160 hours of practical placement is required to achieve your qualification.
It is a great opportunity to put all your knowledge into action and showcase your skills to a perspective employer.

We arrange your placement for you! We always aim to organise placement for you in a workplace that is aligned with your individual needs and aspirations and if possible conveniently located.

When individuals are undertaking placement they must wear a student uniform at all times. You will be required to dress in the attire as directed by the facility where the complete practical placement. We provide all learners with an ACTS polo shirt and name badge. Any requirements over and above this (such as pants and shoes, you will be required to organise for yourself and is not provided to you by ACTS.

Where required by the employer, students must undergo an NDIS check prior to placement. All students starting work for registered NDIS providers in certain types of roles called risk assessed roles will need an NDIS Clearance before they can start work. An NDIS Clearance is valid for 5 years from the date of the notice unless it is surrendered or revoked.

Further information

  1. In the event a replacement polo shirt is required, a fee of $30 will be charged.
  2. Please note: Due to the current Coronavirus pandemic, ACTS cannot guarantee ongoing placement if a COVID outbreak occurs in the facility where practical placement has been organised. All efforts will be made to keep you up to date on when placement can again occur, once the facility provides ACTS with the ‘all clear’ and resumes taking student placements.

There are no prerequisites to gain entry into CHC43015 Certificate IV in Ageing Support.


For entry into this course you will require adequate language, literacy and numeracy (LLN) skills in English that allow you to read and interpret information, understand training, demonstrate leadership skills as well as provide and follow clear instructions, and prepare written assignments and documents for assessment.


Be over 18 years of age

Obtain a police check/certificate prior to practical placement

Willing and physically able to do practical placement

 Undertake a Language, Literacy and Numeracy (LLN) assessment so that the appropriate support can be provided and or sourced

Undertake a Pre-Training Review (PTR) to provide us with an indication of your existing skills and experience

This course is virtual so you must have access to the internet, a computer and have basic computer literacy

The ability to work autonomously and a commitment to attend virtual sessions

We encourage people with disabilities to apply

To ensure we meet your learning needs we will conduct an LLN before you enrol.

No need to be discouraged about this as the LLN is a great tool to allow us to identify any extra support you may require.

Anywhere if you are located in Victoria! Currently courses are being delivered virtually so whether you are in regional Victoria or Metropolitan Melbourne we can service you!

Skills First

Skills First provides an opportunity to access Victorian and Commonwealth Government Funding to complete a nationally recognised qualification.

This training is delivered with Victorian and Commonwealth Funding. Students with disabilities are encouraged to apply. Eligibility criteria applies.

Click HERE for more information

The student tuition fees as published are subject to change given individual circumstances at enrolment.

Full Fee Paying Students

If you are not eligible to access Skills First funding, you can still enrol with us as a full fee paying student. The course fee is specified above and paid to us through a payment plan spanning your enrolment. Payment instalments will not exceed $1,500.00. Please contact us to discuss your individual payment plan.

Refund Policy

  1. Where our Registered Training Organisation ceases operation, a full refund will apply (including deposit).
  2. We will endeavour to complete the training and/or assessment once course has commenced, to the best of our ability. No refunds are generally provided for training that has already been delivered. If we cancel a course, a refund of all fees is paid to the student, unless satisfactory alternative arrangements can be made.
  3. If you withdraw prior to week 2 of your course, a full refund will be issued.
    1. You can also submit this in writing to You must include your details along with the reason for withdrawal

Statement of fees

Click here to view our full Statement of Fees.

A $250.00 application fees covers an initial assessment of RPL requirements.  Further assessment (if applicable) will be charged at $60.00 per hour. Please note that approval from the individual will be sought prior to commencing any further RPL assessment.

All training is delivered by us! We do not have third parties delivering on our behalf.

We are an approved Registered Training Organisation. Our RTO # is 6127.

Our legal name is Century Group Pty Ltd. We trade under the names of Arrow Training Services as well as Aged Care Training Services.

We are responsible for the quality of the training and assessment you receive and all compliance. We are also responsible for the issuance of the AQF certification documentation (Your qualification!) We are committed to delivering a training experience worth talking about! (in a good way of course)

If at any point time you are not satisfied with us, please feel free to Contact Us for assistance.


 Those looking for a career change

Whatever your reason for enrolling in this course, our qualified staff will ensure you are job ready to service the health and community sector.

If you consider yourself to be dedicated and passionate about caring for others, want to understand ageing experiences and quality care then you should contact us today to Enrol!

CHC43015 Certificate IV in Ageing Support is a nationally recognised qualification and an industry endorsed program which has been created to provide training for people who are eager to gain employment as an aged care support worker.

Century Group Pty Ltd trading as Aged Care Training Services RTO 6127. This training is delivered with Victorian and Commonwealth Government Funding. We encourage people with disabilities to apply. Completion of this course does not guarantee an employment outcome.