VIC CHC43015 Certificate IV in Ageing Support2024-04-27T20:38:43+00:00
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CHC43015 Certificate IV in Ageing Support

Course description

This qualification reflects the role of support workers who complete specialised tasks and functions in aged services; either in residential, home or community based environments. Workers will take responsibility for their own outputs within defined organisation guidelines and maintain quality service delivery through the development, facilitation and review of individualised service planning and delivery.

Is this course right for me?

Are you looking to launch your career as a carer in the aged care industry in either an aged care facility of a home and community environment?

Are you dreaming of a meaningful career?

 Are you passionate about aged care?

 Do you want to work in a sector that is rapidly growing and the demand for skilled workers is high?

 Do you want a career that has flexible hours?

Then the Aged Care sector needs YOU!

The aged care industry needs people that are passionate about making a difference to the lives of others, have patience, empathy, and a ‘can do’ attitude. Aged Care is more than just a job; it’s a commitment to care, love, nurture and enrich the lives of our ageing population.

Over and above the offer of a rewarding and fulfilling career where you will make a difference in people’s lives, the aged care industry is a smart choice in terms of employment. Aged care facilities, home and community care providers and other Aged Care services are always searching for carers and support workers. Skilled staff are in high demand and as the sector grows the number of job vacancies is set to increase. 


The following employment opportunities may be available following the successful completion of this course;

 Personal Care Worker

 Aged Care Worker

 Care Service Employee

 Care Team Leader

 Community Care Worker

 Personal Care Assistant

Please note completion of this course does not guarantee an employment outcome.

To achieve this qualification, you will need to complete the following units of competency:

CHCADV001 Facilitate the interests and rights of clients

CHCAGE001 Facilitate the empowerment of older people

CHCAGE003 Coordinate services for older people

CHCAGE004 Implement interventions with older people at risk

CHCAGE005 Provide support to people living with dementia

CHCCCS006 Facilitate individual service planning and delivery

CHCCCS011 Meet personal support needs

CHCCCS023 Support independence and wellbeing

CHCCCS025 Support relationships with carers and families

CHCDIV001 Work with diverse people

CHCLEG003 Manage legal and ethical compliance

CHCPAL001 Deliver care services using a palliative approach

CHCPRP001 Develop and maintain networks and collaborative partnerships

CHCDIS012 Support community participation and social inclusion

CHCMHS001 Work with people with mental health issues

HLTAAP001 Recognise healthy body systems

HLTAAP002 Confirm physical health status

HLTWHS002 Follow safe work practices for direct client care

(Please note that practical placement is a mandatory component of the course completion and may be impacted by COVID or other infectious outbreaks. Rest assured we will inform you of any changes to your placement and work with you to complete your mandatory placement)

Units are subject to change at any time at Aged Care Training Services’ discretion. 

This course is a blended delivery model and includes:

  • Virtual classroom training delivered via Zoom. You are required to attend set classes every week. 2-days virtual face-to-face training sessions per week, depending on your schedule. We have multiple schedules available to suit you, including day classes (9.30am – 2.30pm) and night classes (6.00pm – 9.00pm).
  • In-person 2-day Clinical Practice Workshops.
  • Practical Placement (160 hours). Yes, we organise this for you!
  • Self-paced learning (16 hours per week) including completion of assignments.

You can call us on 1300 785 802 to find out more about the course requirements or download our brochure here.

(Please note that practical placement is a mandatory component of achieving this qualification. In the event that COVID restrictions are enforced or government directives prohibit student placement in workplaces such as aged care facilities your course will take longer to achieve)


This course will be approximately 12 months in duration depending on prior experience, Credit Transfers and the individual needs of the learner.

We provide you with;

  • Course materials and resources
  • Polo shirt and name badge
  • Placement Police Check

Practical Placement is an important part of your course- 160 hours of practical placement is required to achieve your qualification.
It is a great opportunity to put all your knowledge into action and showcase your skills to a perspective employer.

We arrange your placement for you! We always aim to organise placement for you in a workplace that is aligned with your individual needs and aspirations and if possible conveniently located.

When individuals are undertaking placement they must wear a student uniform at all times. You will be required to dress in the attire as directed by the facility where the complete practical placement. We provide all learners with an ACTS polo shirt and name badge. Any requirements over and above this (such as pants and shoes, you will be required to organise for yourself and is not provided to you by ACTS.

Where required by the employer, students must undergo an NDIS check prior to placement. All students starting work for registered NDIS providers in certain types of roles called risk assessed roles will need an NDIS Clearance before they can start work. An NDIS Clearance is valid for 5 years from the date of the notice unless it is surrendered or revoked.

Further information

  1. In the event a replacement polo shirt is required, a fee of $30 will be charged.
  2. Please note: Due to the current Coronavirus pandemic, ACTS cannot guarantee ongoing placement if a COVID outbreak occurs in the facility where practical placement has been organised. All efforts will be made to keep you up to date on when placement can again occur, once the facility provides ACTS with the ‘all clear’ and resumes taking student placements.

Entry Requirements

There are no prerequisites to gain entry into CHC43015 Certificate IV in Ageing Support.


For entry into this course you will require adequate language, literacy and numeracy (LLN) skills in English that allow you to read and interpret information, understand training, demonstrate leadership skills as well as provide and follow clear instructions, and prepare written assignments and documents for assessment.


  • Obtain a police check/certificate prior to practical placement
  • Willing and physically able to do practical placement
  • Undertake a Language, Literacy and Numeracy (LLN) assessment so that the appropriate support can be provided and or sourced
  • This course is virtual so you must have access to the internet, a computer with a camera and microphone, and have basic computer literacy
  • The ability to work autonomously and a commitment to attend virtual sessions

We encourage people with disabilities to apply.

To ensure we meet your learning needs we will conduct an LLN before you enrol.

No need to be discouraged about this as the LLN is a great tool to allow us to identify any extra support you may require.

Course Locations

We deliver virtually, via Zoom, however you must attend classroom training which is held in Melbourne CBD.

Skills First

Skills First provides an opportunity to access Victorian and Commonwealth Government Funding to complete a nationally recognised qualification.

This training is delivered with Victorian and Commonwealth Funding. Students with disabilities are encouraged to apply. Eligibility criteria applies.

Click HERE for more information

Enrolment in this qualification, subsidised by the Victorian and Commonwealth Government under the Skills First Program, may affect future training options and eligibility for further training under the Skills First program.

The student tuition fees as published are subject to change given individual circumstances at enrolment.

Full Fee Paying Students

If you are not eligible to access Skills First funding, you can still enrol with us as a full fee paying student. The course fee is specified above and paid to us through a payment plan spanning your enrolment. Payment instalments will not exceed $1,500.00. Please contact us to discuss your individual payment plan.

Refund Policy

  1. Where our Registered Training Organisation ceases operation, a full refund will apply (including deposit).
  2. We will endeavour to complete the training and/or assessment once course has commenced, to the best of our ability. No refunds are generally provided for training that has already been delivered. If we cancel a course, a refund of all fees is paid to the student, unless satisfactory alternative arrangements can be made.
  3. If you withdraw prior to week 2 of your course, a full refund will be issued.
    You can also submit this in writing to You must include your details along with the reason for withdrawal

Statement of Fees

Click here to view our full statement of fees.

Unique Student Identifier (USI) 

The USI is a 10 digit alphanumeric number that you create through website. The purpose of the USI is to consolidate all nationally recognised training and assessment that you have undertaken since 01/01/2015. The USI is an individual number, specific only to you and will stay with you for life. 

Not sure if you have one? 

If you have undertaken nationally recognised training since 01/01/2015, unless you have been exempt to holding one, you likely have one created. If unsure, you can Find your USI by providing your Email Address or your Mobile Number, answering some questions and providing some personal details or providing personal details and an identification document. 

If you are unsure if you have a USI, first check to see if you have one before creating. 

If you require assistance locating your USI, please call Emergency Australia on 1300 857 918. 

How to create a USI 

Before you start the process you will need to have access to one or more forms of acceptable identification. This includes: 

  • Australian passport 
  • non-Australian passport (with Australian visa) 
  • Australian birth certificate 
  • Australian driver’s licence 
  • Medicare card 
  • certificate of registration by descent 
  • Centrelink concession cards 
  • citizenship certificate 
  • ImmiCard 

 If you are in Australia and need to obtain a Unique Student Identifier (USI), here’s the process: 

  1. Visit the USI Website: Go to the official USI website at 
  2. Get your USI:  On the website, you will find an option to get your USI. Click on it and follow the prompts to provide the necessary information. 
  3. Create USI: Once you have accepted the terms and conditions you will be prompted to Create an account: 
  4. Verify Your Identity: You will need to have certain identification documents on hand to verify your identity. The types of documents required may include a driver’s license, passport, Medicare card, or other forms of identification. Follow the instructions on the website to complete the identity verification process. 
  5. Complete the Registration: Once your identity is verified, you can complete the registration process by providing additional details such as your contact information and other relevant details. 
  6. Receive Your USI: After successfully completing the registration, you will be issued a Unique Student Identifier (USI). Make sure to keep this number safe, as you will need it for any future vocational education and training in Australia. 

It’s important to note that the process may be subject to updates or changes, so it’s advisable to visit the official USI website or contact their support for the most current and accurate information. 

 Permissions to access your USI 

As you are applying for subsidised training, you will need to set your USI permissions to allow ACTS access to your USI record. 

Providing USI Transcript Access 

To provide access for registered training organisations to view your USI transcript: 

  1. Navigate to the Student login area of USI portal via: 
  2. Read and Agree to the Terms and Conditions and click next 
  3. Login using either your USI or the Email address used when creating your USI.
  4. Click on Provide your USI. 
  6. Click on Add Organisation 
  7. Type “Aged Care Training Services” into the Organisational Name field and Click Search  
  8. Century Group Pty Ltd will be displayed in the results. Click Add 
  9. Select View VET Transcript permission and set the expiry date for at least 3 months and click Save 

If done successfully, a message will be displayed stating The Organisation has been successfully added to your Permission list. 

Recognition of Prior Learning is the acknowledgment of any skills or knowledge you have obtained outside of the formal education and training system. 

We look at skills or knowledge you may have obtained through life and work experience, paid or unpaid work as well as skills you may have gained through your interests and hobbies. 

We take what you have accomplished throughout your life and compare it to the qualification or unit/s in which you are enrolled. If we find that your current skills and knowledge cover the required competencies, then brilliant – we will issue you your qualification. If we find that there are some gaps in your skills and knowledge you may need to complete some additional training to get you up to speed. 

This means that you may not need to complete formal training and assessment for qualifications or unit/s that you have been granted RPL for, how good is that? 

The beautiful thing about RPL is that: 

  •  You won’t need training for the skills and knowledge you already have, therefore the amount of formal training session you attend may be reduced 
  • You may be qualified quicker as the time taken to complete your qualification may be shortened 
  • You won’t ever have to utter the words ‘But I already know this’ to your trainer as they will have determined what you know and can move you onto new and exciting stuff. 

Credit Transfers

We accept and provide credit to learners for units of competency and/or modules (unless licensing or regulatory requirements prevent this) where evidenced by the below: 

  • AQF certification documentation issued by any other RTO or AQF authorised issuing organisation; or 
  • Authenticated VET transcripts issued by the USI Registrar 

We will determine eligibility for Credit Transfer by mapping the unit/s covered in the already acquired Qualification or Statement of Attainment with the unit/s included in your chosen qualification. Where a direct correlation exists a Credit Transfer will be granted. This will mean that you will be exempt from completing that unit/s. 

The process for applying for Credit Transfer is as simple as presenting us with your original Qualification and/or your Statement of Attainment, so that we can verify and take a copy for your learner records. 

There is no charge for the application of credit transfer and there will be a reduction in course fees. 

Making the decision to defer from your course is significant and we understand that life can throw unexpected challenges your way. At Aged Care Training Services, we’re here to support you every step of the way.  

 If you’re contemplating a deferral, we encourage you to explore the various support options available to you before making a final decision. 

  • We offer the flexibility to switch between schedules, allowing you to find a schedule that may better align with your current situation. 
  • Struggling with course material? Our experienced trainers can provide one-on-one support to help you navigate challenges, clarify concepts, and get back on track. 

A deferral can be a temporary pause of up to 6 months duration, to overcome challenges and return with a renewed focus. 

 The process: 

  1. Submit the Online Request to Defer Form: Complete the deferral form on our website. 
  2. Written Request to Defer via email: Alternatively, submit a written request via email specifying the following- 
    • Name 
    • Course 
    • The date of deferral  
    • The date you intend to return to your course. 
    • The reason for deferral 

Our Student Engagement team will stay in touch with you, checking in about one month before your expected return date to discuss your return to study. 

We understand that there can be personal and life circumstances where students need to discontinue their studies. If this is your situation, please follow the process below.  

Before making this decision, however, we urge you to consider if there is anything we could do or support we could provide that could help you complete the course rather than discontinue your studies.   

Embarking on your qualification journey involves navigating challenges, and we’re here to provide support through it all. If you are experiencing barriers regarding any aspect of your training delivery, we encourage you to reach out to our General Manager, who is prepared to engage in open discussions, address your concerns, and collaboratively explore resolutions tailored to your needs. Whether you encounter challenges with our training delivery, face difficulties with the assessment strategy, or experience any concerns with your assigned trainer, we understand that difficulties may arise.   

Your success remains our priority, and we are committed to facilitating a training journey that aligns with your goals- this includes addressing any concerns related to the training and assessment delivery you may have.  

Withdrawal Process: 

  1. Submit the Online Discontinuing Studies/Withdrawal Form: Complete the withdrawal form on our website. 
  2. Written Request via email: Alternatively, submit a written request via email specifying the following- 
    • Name 
    • Course 
    • The date training will end 
    • The reason for withdrawal 
  3. Upon confirmation that the withdrawal is approved we will:
    • Mark outstanding training and assessment activities. All submitted activities and assessments that are to be marked will be actioned and results actioned accordingly. 
    • Updated Training Plan: Your training plan will be updated to reflect changes, and you will receive a copy for your records. 
    • Statement of Attainment: Issuance of a Statement of Attainment for competent units of competency (This will be issued within 30 days.) 
    • Issue refund for units that have not yet started: A full refund for any units that have not started. (calculated as per the refund policy and procedure) 

All training is delivered by us! We do not have third parties delivering on our behalf.

We are an approved Registered Training Organisation. Our RTO # is 6127.

Our legal name is Century Group Pty Ltd. We trade under the names of Arrow Training Services as well as Aged Care Training Services.

We are responsible for the quality of the training and assessment you receive and all compliance. We are also responsible for the issuance of the AQF certification documentation (Your qualification!) We are committed to delivering a training experience worth talking about! (in a good way of course)

If at any point time you are not satisfied with us, please feel free to Contact Us for assistance.

CHC43015 Certificate IV in Ageing Support is a nationally recognised qualification and an industry endorsed program which has been created to provide training for people who are eager to gain employment as an aged care support worker.

During your learning journey, you will benefit from extensive support provided by the ACTS team throughout every stage.

Your trainer acts as your main contact point and is easily accessible during scheduled class sessions. Moreover, beyond class hours, you have the flexibility to arrange one-on-one appointments either directly with your trainer or through the Learning Management System (LMS) to receive personalised assistance with assessments or additional guidance.

The Student Engagement Team is available to assist you with navigating the LMS, update you on your course progress, help with any timetable questions or changes and address any non-academic queries you may encounter.

In the event you are going to be absent please advise Student Engagement as soon as possible.

When you are ready to embark on your placement, the dedicated Placement Coordinator will assist you in preparing all necessary documentation, organizing your placement, and ensuring you receive adequate support throughout this period.

Our Student Engagement team contact hours are 8.30am – 5.00pm (AEST), Monday – Friday.

Our Student Support Consultants can be contacted on:

Century Group Pty Ltd trading as Aged Care Training Services RTO 6127. This training is delivered with Victorian and Commonwealth Government Funding. We encourage people with disabilities to apply. Completion of this course does not guarantee an employment outcome.