VIC CHC33015 Certificate III in Individual Support2022-07-14T13:30:24+00:00
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CHC33015 Certificate III in Individual Support
(Release 4)

Our CHC33015 Certificate III in Individual Support is the most up to date qualification available for individuals wanting work as a support working in an Ageing Environment.

Study the most up to date qualification  in a supportive and caring environment. The trainers at Aged Care Training Services are passionate about making a difference to the lives of others particularly the elderly. This passion also extends to our students who have access to personalised support through their trainer which is a key component in developing the necessary skills required to deliver Individual Support.

Demand v Supply for Aged Care services is reported to require ongoing recruitment  to meet the care demands and to continue with the current ratio of aged care workers to people aged 85 plus (McCrindle, Community Services & Health Industry Skills Council Source: ABS, McCrindle).

CHC33015 Certificate III in Individual Support is a nationally recognised qualification and an industry endorsed program which has been created to provide training for people who are eager to gain employment as an aged care support worker.

The following employment opportunitiesmay be available following the successful completion of this course;

 Personal Care Support worker

 Accommodation Support worker

 Food Service worker (Aged Care)

 Respite Care worker

 Personal Care Giver

Please note completion of this course does not guarantee an employment outcome.

Learning and assessment occurs in two distinct phases. The first phase includes virtual classroom learning, self-paced learning and theory-based assessment. This is followed by the practical placement phase where skills and knowledge are applied and practiced and work-based assessment occurs. Relationships with practical placement partners are established and managed by Aged Care Training Services.

Phase 1

 Learning is scheduled as virtual face to face training sessions, with self-paced activities and completion of assignments scheduled in between classes. Training sessions will include theoretical learning as well as skills-based learning using simulated scenarios. Learners will also have the opportunity to visit a workplace to put their learning into context. Self-paced learning will include additional reading (pre and post sessions) and research and assigned learning activities.

 The assessment in phase 1 includes written response knowledge-based assessment at the end of each cluster.

Phase 2

 Learning in phase 2 occurs in the workplace through the completion of day-to-day practical work tasks under the guidance and supervision of a nominated workplace supervisor during practical placement. Learners will also complete a workplace journal that includes assigned tasks and reflective activities to consolidate their learning practice and provide the assessor with supplementary evidence of the learner’s competency.

 Workplace observation assessments will occur during scheduled visits to the workplace/ aged care facility by the assessor during phase 2 when an individual is ready to be assessed. The assessor will also gather feedback from the nominated workplace supervisor at the end of phase 2.

The Below units have been selected with industry consultation and provide a full range of competencies required when providing support to the aging. Units are subject to change at any time at Aged Care Training Services discretion. 

HLTWHS002  Follow safe work practices for direct client care

HLTAAP001  Recognise healthy body systems

CHCCOM005  Communicate and work in health or community services

CHCDIV001  Work with diverse people

CHCCCS015  Provide individualised support

CHCCCS023  Support independence & wellbeing

CHCCCS011  Meet personal support needs

CHCAGE005  Provide support to people living with dementia

CHCPAL001  Deliver care services using a palliative approach

CHCAGE001  Facilitate the empowerment of older people

CHCAGE003  Coordinate services for older people

CHCLEG001  Work legally and ethically

HLTINF001  Comply with infection prevention and control policies and procedures

(Please note that practical placement is a mandatory component of the course completion and may be impacted by COVID should restrictions or government directives prohibit student placement in workplaces such as aged care facilities)

This course will be approximately 12 months in duration depending on depending on, prior experience, Credit Transfers and individual needs of the learners.

This course is delivered via a combination of-

  2 days per week of scheduled virtual face to face training
16 hours per week of self-paced flexible learning
120 – 200 hours of practical placement depending on prior skills and knowledge
Transfer and individual needs of the learners.

We provide you with;

  Ongoing Trainer support by phone & email via online / virtual staff

  Course Materials & Resources

  Information about Accreditation Standards

 Name badge

As part of your CHC33015 Certificate III in Individual Support course, there is 120 – 200 hours of practical placement depending on prior skills and knowledge.

Placement is a great opportunity to put all your knowledge into practice, and experience what it is like to be a real carer. While you are on-the-job training you will be supervised and guided by experienced professionals who work at the facility and you will have scheduled visits from your trainer. This will give your trainer an opportunity to observe your competence to perform tasks at the standard required.

Aged Care Training Services will arrange Practical Placement for eligible individuals!  We always aim to place individuals in a facility that is close and convenient for their individual needs. Please Note: Practical Placement positions are at the discretion of the facilities availability and criteria.

When individuals are attending any Facility for Practical Placement they must wear a student uniform at all times. Aged Care Training Services will supply you with a name badge.

Aged Care Training Services will arrange your placement for you! We work with a number of excellent facilities in the Western Australia regional areas.  When we are arranging placement for you we always try to get our students into the most convenient location to you. Students need to be available for shifts from Monday to Friday, 7am or 9pm. There is no weekend work required.

When students are attending any Aged Care work placement they must wear a student uniform at all times. The uniform consists of the following:

Plain black pants or slacks. No denim, cargo pants or track suit pants. This is at your own cost.

pantsAGedcare2 shoesAgedCare2

Black enclosed comfortable footwear. Eg: similar to a school shoe or a nursing shoe. This is at your own cost.

There are no prerequisites to gain entry into CHC33015 Certificate III in Individual Support (Ageing).


For entry into this course you will require adequate language, literacy and numeracy skills in English that allow you to read and interpret information, understand training, demonstrate leadership skills as well as provide and follow clear instructions, and prepare written assignments and documents for assessment.


 Students must obtain a police  check / clearance

 Student must be 18 years of age

 Students must be physically fit to undertake practical placement and meet the National Police Check criteria.

 This course is virtual you must have access to a computer and basic computer literacy

We encourage people with disabilities to apply

To ensure we meet your learning needs we will conduct an LLN before you enrol.

No need to be discouraged about this as the LLN is a great tool to allow us to identify any extra support you may require.

We deliver this course in Victoria, metro & regional areas.

Skills First

Skills First provides an opportunity to access Victorian and Commonwealth Government Funding to complete a nationally recognised qualification.

This training is delivered with Victorian and Commonwealth Funding. Students with disabilities are encouraged to apply. Eligibility criteria applies.

Click HERE for more information

Full Fee Paying Students

If you are not eligible to access Skills First funding, you can still enrol with us as a full fee paying student. The course fee is specified above and paid to us through a payment plan spanning your enrolment. Payment instalments will not exceed $1,500.00. Please contact us to discuss your individual payment plan.

Refund Policy

  1. Where our Registered Training Organisation ceases operation, a full refund will apply (including deposit).
  2. We will endeavour to complete the training and/or assessment once course has commenced, to the best of our ability. No refunds are generally provided for training that has already been delivered. If we cancel a course, a refund of all fees is paid to the student, unless satisfactory alternative arrangements can be made.
  3. If you withdraw prior to week 2 of your course, a full refund will be issued.
    • You can also submit this in writing to info@agedcaretrainingservices.com.au. You must include your details along with the reason for withdrawal

All training is delivered by us! We do not have third parties delivering on our behalf.

We are an approved Registered Training Organisation. Our RTO # is 6127. http://training.gov.au/Organisation/Details/6127

Our legal name is Century Group Pty Ltd. We trade under the names of Arrow Training Services as well as Aged Care Training Services.

We are responsible for the quality of the training and assessment you receive and all compliance. We are also responsible for the issuance of the AQF certification documentation (Your qualification!)

We are committed to delivering a training experience worth talking about! (in a good way of course)

If at any point time you are not satisfied with us, please feel free to contact us for assistance.


 Those looking for a career change

Whatever your reason for enrolling in this course, our qualified staff will ensure you are job ready to service the health and community sector.

If you consider yourself to be dedicated and passionate about caring for others, want to understand ageing experiences and quality care then you should contact us today to enrol!

CHC33015 Certificate III in Individual Support is a nationally recognised qualification and an industry endorsed program which has been created to provide training for people who are eager to gain employment as an aged care support worker.